NEW OTANI CLUB

A  
1. Click to apply for membership via our web site now. Click here to begin.
2. Request an application for membership to be sent to you.
Please contact a New Otani Sales office or the nearest New Otani Hotel.
Click here to begin.

MEMBERSHIP

Q  
What is the difference between an international member and a Japanese member?

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1. International members are given member cards without credit function.
2. Japanese members must live in Japan.
3. Japanese members cards will also function as credit cards, thus certain entrance criteria must be met.

Q  
How can I update any changes I might make, i.e., change of job, new address, phone number, etc. or report the loss of my card?

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Simply follow steps on our easily navigated web site.

MEMBERS CARDS

Q  
Can I use my membership card as a credit card?

A  
International members cards are used for identification purposes only.
They may not be used as credit cards.

Q  
I am already a registered member, but would like to acquire a card for my family.

A  
The International club does not issue family or group cards. If you wish for a family member to become a New Otani Club International member, please visit our web site and apply for each individual.

Q  
How do I report a lost or stolen card?

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Rest assured . Your information will be promptly attended to as soon as we receive your notification by email. Please check our web site.

BENEFITS

Q  
What are international members benefits?

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Please remember that certain benefits are not valid in all New Otani hotels. Please reconfirm at time of reservation or use.

Q  
Are there different levels within your membership, i.e. silver and gold?

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No, we have elected all New Otani Club members as gold card carriers. We intend to treat every New Otani Club member with privileges and hospitality due a gold card member.

RESERVATIONS

Q  
When I make a reservation, should I notify someone that I am a member?

A  
1. Yes, please. In order to take advantage of any special offers and privileges, you must tell the clerk handling your reservation, either via phone or fax your New Otani Club membership number.
2. If you are making a reservation via our web site, you will need to enter your New Otani Club membership number in the space provided.
3. When enjoying the services at our restaurants or bars, please present your New Otani Club card at the entrance.

Q  
Can I use my New Otani Club card to guarantee my reservation?

A  
No, you must guarantee your reservation with a credit card or a cash deposit.
Your New Otani Club member card does not function as such.