The New Otani Kaimana Beach Hotel takes great pride in maintaining the highest standards of cleanliness and sanitation in accordance with the guidelines and protocol with the Federal, State, and local authorities to produce a safe and hygienic environment for our guests and members of our staff.
Due to the effects of the COVID-19 pandemic, we have updated and taken extra precautionary measures to ensure the safety and health of our guests and employees to produce a comfortable environment
We are looking forward to serving you with the highest level of sanitary and safety protocol required by the State and Local Government guidelines.
Kaimana Guests Safety
Hand Sanitizer Stands
Hand sanitizer dispensers are placed at key guest entrances and high contact areas such as front desk, lobby, restaurant entrances, and in and outside elevators.
Wearing a Mask
Wearing a mask in all public areas is mandatory for all guests to follow
Guests will be given a waiver agreement at check in to inform them on information regarding their stay at the hotel and rules and regulations to follow during their stay with us. The guests will sign and acknowledge their acceptance of the guidelines. Guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify a manager or hotel security.
Our employees have been given clear instructions on how to respond actively and efficiently and have protocol to follow on occurrences of COVID-19 cases on property. Employees are instructed to stay home if they do not feel well or have symptoms of COVID-19.
Plexiglass Guard Shield are placed at specific locations, such as front desk, host stands, and restaurant areas to protect the staff and guests from the spread of germs.
Health and Safety guidelines are placed throughout the property. Please adhere to our 6 feet social distancing signs in various areas of the property. It is very important for the safety of everyone.
Kaimana Employee Safety
All employees have been instructed to wash their hands frequently under the 20-second rule to prevent the spread of germs.
Personal Protective Equipment (PPE)
All employees are required to wear a non-medical face covering or mask. Training on how to properly use and dispose of all PPE will be provided. Gloves will be provided to employees whose responsibilities require them to use them which includes housekeeping, houseman and restaurant staff where it is mandatory.
All employees will go through a training on COVID-19 safety and sanitation protocols.
Employee Entrance and Sign In
Each employee will receive a temperature check and pre-screening prior to the start of their work shift. Anyone displaying a temperature over 100.4°F will not be allowed entry to the property and will be directed to go home and seek appropriate medical care.
Employees and guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them. Signage will be available in public areas as a reminder.
Hand Sanitizer Stands
Hand sanitizer dispensers are placed at key employee contact areas such as the employee entrance and service elevator landings. Each department has hand sanitizer available for staff use.
Health and Safety signage are placed throughout the back of the house. Each employee is instructed to follow all signs and guidelines in their departments.
There will be signage available on where to stand to keep 6 feet social distancing. At check in guests will be temperature checked. Guests and unrelated accompanying guests will receive a waiver agreement to acknowledge their acceptance to the guidelines, regulations and important operating procedures of the property. We will be enforcing a contactless procedure for guests for check in and checkout. Credit card payment only. No cash will be accepted. No visitors are allowed only registered guests. Parties will not be permitted and only the maximum capacity are able to occupy the room. Self or Valet Parking will be available. Limit two cars per room. Front door will be secured and a bell system will be used to enter the building.
Back of the House
Physical distancing and wearing a face mask will be followed by the employees in each department, shared office spaces, employee meetings and other high use areas.
Each seating will be six feet apart from each party and has a reduced seating capacity. Employees will be required to wear face masks and gloves in the front and back of the house when needed. There are in and out signage going into and exiting the restaurant. Patrons will be temperature checked and asked questions about health and travel. Restaurant and bar hours, menus, and services will be available but on a limited basis (Refer to lobby signage). Group dining limited to 6 people, disposable items will be used and an hourly wipe down of high touch areas and after usage of each table. Credit card payments only. No Cash accepted.
Hotel Guest Elevators
Signage will be provided on how many people may utilize the elevator at one time and to practice 6 feet social distancing. Using your hands to press the buttons is not recommended for sanitation reasons.
Signage will be provided for guests to follow during their stay, so please read and follow all directional instructions.
There will be only one occupant allowed in the restrooms at a time. Signage will be available in the lobby.
Port Cochere/Hotel Entrance
Keep 6 feet social distancing when waiting to retrieve your vehicle if valet service was chosen. Mask required at all times
Any person from an outside company that will be on the hotel premises will sign in, be temperature checked, and go through a prescreening process.
Cleaning Products and Protocols
The cleaning products and protocols meet the requirements of the Department of Health. Each housekeeping staff will be trained on how to use these products to protect against COVID-19. Such products as Clorox Bleach, Zani One Step, and Clean Scent.
Public Spaces and Communal Areas
We have updated and increased the frequency and intensity of cleaning from our already rigorous sanitation and cleaning practices of our public areas including high touched surfaces, and have provided additional availability of hand sanitizers. Cleaning in public areas will be on an hourly basis.
Cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats, handles, telephones, in-room control panels, light switches, temperature control panels, and alarm clocks. Housekeeping services and amenities will be limited. Rooms will not be serviced. No turndown service available. Certain items will be removed and will be on request basis. (List will be available at the Front Desk). Guests rooms after check out will be cleaned thoroughly with an Electrostatic Disinfectant Spray.
All bed linen and laundry will be changed after each guest checks out and continue to be washed at a high temperature and in accordance with CDC guidelines. Bed linen will not be changed on a daily basis during the duration of a same guest stay to follow physical distancing exposure.
Hotel Guest Elevators
Employees will be sanitizing the buttons and lock box at a minimum of once per hour. There will be hand sanitizers installed in each elevator.
Frequent cleaning and sanitizing will be increased in all restaurants, including hostess and cashier stands. Dining tables, chairs, and trays will be sanitized after every use.
Back of the House
The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee entrances, employee restrooms, offices, kitchens, and locker rooms.
Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.
All guestroom A/C units are individually self-contained. The frequency of air filter replacement and AC system cleaning has been increased.
Thank you for your support and understanding. As a hotel we have implemented guidelines and protocol to best serve you and to protect the safety of our guests and employees.
We will be updating the information, guidelines, and protocol to keep you informed as the situation of COVID-19 continues to evolve.
Mahalo for your understanding and continued support and we look forward to welcoming you back again very soon to serve you.
Hotel Management Team